Effective Date: 28 April 2026

1. Introduction

Elysium Spa is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information in accordance with UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL).

2. Information We Collect

• Contact details: name, phone number, messaging handles (WhatsApp, Telegram)

• Booking information: preferred location, dates, times, and treatments

• Health information: any conditions or limitations you voluntarily share for treatment purposes

• Website usage data: IP address, browser type, and pages visited (collected automatically)

3. How We Use Your Information

• To confirm and manage your appointments

• To provide personalised spa services

• To respond to your enquiries

• To send promotional offers (only with your consent)

• To improve our services and website

4. Data Sharing

We do not sell your personal data. We may share it with third-party service providers who assist in operating our business (subject to confidentiality obligations), hotel partners (Atana Hotel, Millennium Atria) where required for facility operations, and law enforcement or regulatory authorities when required by law.

5. Messaging Platforms

When you contact us via WhatsApp or Telegram, your communication is also subject to each platform's own privacy policy. We use these channels solely for appointment coordination and customer support.

6. Data Retention

We retain your personal data for as long as necessary to provide our services and comply with legal obligations. Health information shared for treatment purposes is kept only for the duration of your service relationship with us.

7. Your Rights

Under UAE data protection law, you have the right to:

• Access the personal data we hold about you

• Request correction of inaccurate data

• Request deletion of your data (subject to legal obligations)

• Withdraw consent for marketing at any time

• Lodge a complaint with the UAE data protection authority

To exercise these rights, contact us using the details below.

8. Data Security

We apply reasonable technical and organisational measures to protect your personal data from unauthorised access, loss, or disclosure.

9. Children's Privacy

Our services are not directed at individuals under 18. We do not knowingly collect personal data from minors.

10. Changes to This Policy

We may update this Privacy Policy periodically. The current version will always be available on elysium-spa.ae with the effective date shown above.

11. Contact

Phone: +971 502 059 121
WhatsApp / Telegram: +971 542 442 254